Shipping Policy
WHO WE ARE
Welcome to .inkart.com, a platform where quality meets craftsmanship. We are a community of unsung senior citizens, women, and men dedicated to offering the best Made in India products. Our marketplace celebrates local artisans, small businesses, and India’s rich cultural heritage. By supporting Make in India, we empower homegrown talent and promote locally sourced goods, strengthening the economy and fostering self-reliance. Thank you for joining us on this journey to bring change !
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. Refund Policy
- Time Frame: We allow our customers to request a Refund within 7 days from the date of delivery, depending on the product category (e.g., fashion or home goods)
- Conditions: Refunds are usually processed for:
- Damaged or defective products: If the product is faulty upon delivery or not as described.
- Incorrect items: If the wrong item is shipped.
- Non-delivery: If the product is not delivered even after the estimated delivery date.
- Process
- You may need to initiate the refund through our platform’s Refund portal.
- You may have to share pictures or videos of the damaged or defective product.
After approval, you may have to return the product which will be a reverse pick up from us.
- You could select either of the options:
- Original payment method (credit card, UPI, etc.)
- Wallet credits.
2. Replacement Policy
- Time Frame: Replacements are typically allowed within 7 daysfrom the date of delivery.
- Conditions: Replacements are offered for:
- Defective products: Items that are damaged.
- Incorrect items: If you received the wrong size, colour, or variant.
- Process: The process for replacements involve below steps :
- Raising a Refund request via the platform’s replacement portal.
- You may have to share pictures or videos of the damaged or defective product.
- After approval, you may have to return the product which will be a reverse pick up from us.
- After receiving the product at our end we will initiate a replacement.
3. Non-Returnable Categories
Some items are typically non-returnable, including:
- Personal hygiene products(like cosmetics, intimate items)
- Customized or personalized items
Exception: Product like Ghee, Oils, Pulses, Jams can be considered for Refund or Replacement. & same below conditions also goes with Cosmetics and Ayurvedic products.
- If the packaging is damaged, product is expired or not in condition for consumption & use respectively.
4. Refund Shipping Costs
- If the reason for refund is the seller’s fault (e.g., defective or wrong product), the platform covers the refund shipping costs.
- If you simply change your mind or wants a refund without a valid issue, then you might need to bear the cost of refund shipping.
5. Miscellaneous
Please note that all Refund/Replacement requests will be processed at .inkart.com discretion.
- .inkart.com can change or update this policy at any time. We request you to review the policy regularly for updates.
- For any assistance, please reach us to our customer support team at support@gocodex.com.
