Privacy Policy
Shopinion Kart Private Limited (“Company/we/our/us”) operates a marketplace that enables Vendors, Producers, Manufacturers, Suppliers, and other sellers to list and sell their product/s through its Platform, i.e. dotinkart.com, Mobile Applications, tools, devices, services etc., (“Platform/Website/Site”)for transactions of purchase and sale of specified products via its website and/or Mobile Application in accordance with and in compliance with all Applicable Laws.
nd Platform Overview
The Company is committed to upholding the highest standards for secure transactions and protecting the privacy of your (“the Data Principal/ User/ You”)personal information/ personal data and digital personal data (“Personal Data”). The Company values your trust and wants to ensure that you understand how the Company gathers and shares information.
This Privacy Policy outlines the types of Personal Data collected on the Company’s Platforms, how the Company uses and benefits from that information, where do the Company stores such data, and with whom the Company may share it. Additionally, it describes the measures the Company takes to ensure the security of your Personal Data and provides instructions on how you can access, modify, or erase your Personal Data. Furthermore, it explains how you can object to the processing of Personal Data and opt out of receiving communications about our products and services.
The Company assures that protecting your privacy is our top priority at the Company.
The Company recommends reviewing this policy periodically to stay informed about any updates. The personal data handling practices of the Company are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.
For the purpose of usingour Platform i.e. website, portals, tools etc., and availing our services, you are required to explicitly provide your consent to the use, process and disclosure of Personal Data in accordance with this Privacy Policy and under the laws applicable in India. If you do not agree, please refrain from using or accessing our Platform. This Privacy Policy is deemed to be incorporated into and subject to our Terms and Conditions and other policies we may introduce from time to time. Before you access/ visit our site, you are notified that this privacy policy is part of the terms and conditions for use of our Platform. You unconditionally accept the terms hereof and give your consent for the use, processing, holding, disclosure as per this policy and to take any affirmative actions by us of the Personal Data that you provide as stated herein. You will be required to explicitly provide your consent before we collect or process your Personal Data, through a clearly visible opt-in mechanism, in accordance with applicable data protection laws.
Collection of Personal Data and Other Information
The Company only collects the information as provided by you which are necessary and required in order to ensure accurate services and personalized experiences are provided to you. The information collected is basic and required to complete a purchase or provide our services including refund or for any other purpose as set out hereunder.
Examples of customer information the Company may collect/ include personal information in following categories:
- Identity & communication information such as your name, delivery address, date of birth, state, contact number, Meta data, emails, descriptions of requested or purchased items, etc., personal data we get from communications done through e-mails, SMS, Whats App messages, instant messages and calls.
- Demographic information & preference locations, network carrier of mobile applications, shipping address, pin code, preferred language.
- Financially required details such as transaction amount, transaction reference numbers to keep records ofpayments received and refunds
- Technical data including IP address, logs, operating system of your computer, and browser type and version, device information, and other ancillary data received through any other mode, usage data, web based properties, pages viewed, etc.
The Company does not process or use personal data obtained from public sources unless required by law or where such use is permitted with a valid legal basis and purpose. The Company does not sell, distribute, or share your personal information to third parties except as provided herein to protect your privacy. The Company software may automatically track certain information about you based on your behavior on our Platform. This information helps us conduct internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users and is not meant to be used for any other purpose.
The data is compiled and analyzed on an aggregated basis and may include the URL you came from, the URL you next visit, your computer browser information, and your IP address. Regarding credit card, debit card, UPI id’s, Bank Account details banking information and such other sensitive Financial informations, please note that the Company does not collect or store such Financial information and/or sensitive information as it is directly transmitted through the payment gateway provider to the payment network or bank and Company further advise users to exercise caution and report any unauthorized activity to their bank and our support team immediately. Any such data, if stored on your local device, browser, or third-party cloud service, is beyond the control of the Company. Accordingly, the Company shall not be held liable for any unauthorized access or misuse of such data resulting from vulnerabilities in systems not owned or operated by the Company, mischief by any third party whether operating during your interface with the Company’s Platform or otherwise. We use industry-standard security protocols and trusted third-party payment gateways to process all transactions
Requirement of Registration
To access certain features of our site, you need to register and create a member account on the Platform. The online registration form require you to provide information such as your name, email address, password and any other Personal Data, in accordance with the Act and any other applicable law.
Your password is an important part of our security system, and it is your responsibility to protect it. It is recommended to change your password periodically. Do not share your password with any third parties. If your password has been compromised for any reason, please change it immediately. The Company shall not be responsible for any unauthorized access arising due to user negligence, including sharing passwords or failing to follow recommended security practices, such other reasons directly not attributable to company. However, the Company adopts reasonable security measures to protect user data, as required under applicable law.
Technologies That Customize Your Experience on the Company
The Company utilizes various technologies to collect and process information about your visit to our website, such as the URL that referred you to our site, your Internet Protocol (IP) address, browser type, browser language, date and time of your request, and more. These technologies enhance and customize your experience on our website. For example, the Company may collect your IP address to identify your computer or device and determine your geographic region for statistical purposes. In some cases, the Company may combine these technologies with the Personal Information/ Data you provide on the website. They may also allow you to save your preferences. Each technology is explained below.
- Web Beacons and Tracking Links:Web beacons, tracking links, and similar technologies are small lines of code embedded on our website pages. They are often used in conjunction with cookies and are typically not visible to website users. Web beacons may relay information to third parties such as our service providers and may be used to track customer response to certain advertising, enhance targeted advertising, and improve customer support and usability. If you reject our cookies (see Cookie section below), web beacons may be unable to relay this information about you, potentially limiting some website features.
- Cookies:The Company employs data collection devices such as cookies, pixels, and other technologies called “cookies” on our website to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. Some features are only accessible through the use of cookies, and they can also help us provide information tailored to your interests. Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session. Cookies can be of strictly necessary, functional, performance or other type. Most web browsers allow some control of most cookies through the browser settings, if your browser allows then you can decline such cookies, but doing so may prevent you from using certain features on our website and require more frequent password entry during a session similarly disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
Use of Your Personal Data, Demographic, and Profile Data
The Company utilizes Personal Data to fulfill the services you request. If the Company uses your Personal Data for marketing purposes, the Company will provide you with the option to opt out of such communications. Your Personal Data is used for promoting a safe service, collecting payments, measuring consumer interest in our products and services, informing you about online and offline offers, products, services, and updates, customizing your experience, detecting and protecting against errors, fraud, and criminal activity, enforcing our terms and conditions, and as otherwise described to you at the time of collection.
In our continuous efforts to improve our product and service offerings, the Company collects and analyzes demographic and profile data related to user activity on our website.
The Company identifies and uses your IP address to diagnose server problems and administer our website. Your IP address is also utilized to identify you and gather broad demographic information.
Occasionally, the Company may request that you complete optional online surveys. You have the option of not participating in the survey. These surveys may ask for contact information and demographic details such as zip code, age, or income level. The Company utilizes this data to personalize your experience on our site, providing you with content that aligns with your interests and displaying information based on your preferences. By participating in the survey, you consent to the Company using your responses for internal research, service improvement, and marketing purposes in compliance with applicable privacy laws.
Third Parties
The Company uses third parties who provide elements of our products & services on behalf of the Company. The Company have appropriate contracts in place with our third-party partners. This means that they cannot use your Personal Data which is outside of the scope permitted by the Company. They hold it securely and retain it only for the period specified in our contracts with them.
How Does The Company Benefit from Personal Data?
- Marketing Emails
By providing the Company with your email address, you provide your explicit consent to send you information via emails, including delivery/product details, product delivery tracking information, newsletters, surveys, or other messages containing product and event information, cosmetics tips, or promotions to provide you better user experience. If you decide that you no longer wish to receive these emails, you can unsubscribe using the link provided in the email or update your preferences in the “Profile” section for registered users.
- Text Messages (over Messenger, Email and/or Whats app)
By providing mobile phone numbers, you authorize us/provide your explicit consent to send/receive text message/SMS/Whats App alerts containing product and event information, cosmetics tips, or promotions on your mobile phone from the Company. Please note that we never send unsolicited text messages to your mobile phone. The Company gives you the option of not receiving such messages and you may choose to opt out of the same. In the event, that such messages are received, you should immediately intimate us about the same on the following email id – support@dotinkart.com. The Company does not charge any fees for receiving text messages from the Company. However, your mobile service provider may apply charges for sending and/or receiving text messages and airtime, as well as other standard rates.
- Telephone Calls
If you provide us with your mobile or landline phone number, you may receive phone calls containing product and event information, cosmetics tips, or promotions, you may also receive the text messages on whats App Application for better reach and faster services and you provide your explicit consent in this regards. The Company gives you the option of not receiving such messages and you may choose to opt out of the same.
- Communications to Serve You
If you provide us with your contact information, the Company may send you service-related announcements through various means, including email, letters, or regarding the website. These communications are necessary to serve you, address your concerns, and provide the high level of customer service that the Company offers. The Company gives you the option of not receiving such messages and you may choose to opt out of the same.
- Customized Service
The Company may utilize the Personal Data you provide us to offer customized service and enhance your website experience. For example, we may suggest products that align with your interests. Such customized information may be conveyed to you through emails, text messages/SMS/Whats app, or phone calls. The Company gives you the option of not receiving such messages and you may choose to opt out of the same.
- Special Events, Questionnaires, and Surveys
Periodically, the Company may organize special events such as contests, promotions, questionnaires, and surveys. These events may have specific rules governing the processing of personal information you provide. The Company recommends reviewing any applicable rules before participating. If no specific rules apply, the processing of personal information is governed by this Privacy Policy and its stated purposes.
Additionally, the Company may use your Personal Data in the following ways:
- Respond to customer service requests
- Send you discount codes and promotions
- Send you newsletters
- Send you marketing communications
- Respond to your questions and concerns
- Improve our Site/Platformand marketing efforts
- Conduct research and analysis
- To provide requested information and services to users through other online or offline channels
- To improve the user experience with the Platforms in connection with the operation of the Platforms
Advertisements on the Company
Third-party advertising companies are employed to display advertisements when you visit our website. These companies may utilize information (including your name, address, email address, or telephone number) about your visits to this and other websites to provide ads about goods and services of interest to you. The Company holds no responsibility for your visits to such external websites and any information provided therein.
Links to Other Sites
The Company may provide links to third-party websites to posts advertisements, links on the Company’s platform. These links may redirect you away from our Platform. Please note that the linked sites are not under our control, and the Company is not responsible for their privacy practices or the content they contain. The Company is also not responsible for any changes or updates made to those sites or for any webcasting or other transmission received from linked sites. The links provided are for your convenience only, and we do not endorse the sites, their use, or their contents. The Company recommends that when you enter a Third-Party Site, you review the Third-Party Site’s privacy policy as it relates to safeguarding of your information and that the Third-Party Site’s privacy policy, their activities are beyond our control and purview. The Company shall not be liable for the same.
Sharing of Personal Data
The Company uses third parties who provide elements of our products & services on our behalf. The Company has appropriate contracts in place with our third-party partners. This means that they cannot deal with your Personal Data in any manner which is outside of the scope permitted by us. They are bound to hold it securely and retain it only for the period specified in our contracts with them.
The Company may share Personal Data with our corporate entities and affiliates who will use the information in accordance with this policy. This sharing helps in detecting and preventing identity theft, fraud, and other potentially illegal activities. It also allows the Company to link related or multiple accounts to prevent abuse of our services and facilitates joint or co-branded services that you request, provided by multiple corporate entities. If you have any objections to such sharing, the Company kindly requests that you refrain from providing us with any information.
The Company may engage other companies and individuals to perform functions on our behalf, as long as it aligns with this Privacy Policy. These functions may include webstore management, order processing, courier services, data analysis, customer support, email services, web hosting, and fulfillment services. While these third parties may be given access to Personal Data needed to perform their functions, they are not permitted to use this information for any other purpose other than on our behalf and in accordance with this Privacy Policy and you hereby expressly consent to allow the Company to share such personal data for the aforesaid purpose and no other purpose.
The Companyon certain occasions, will call upon you to opt to consent to the sharing of your information with a third party, such as an event or promotion co-sponsor, for which you shall have the option of opting out. In such cases with your consent, the Company will share your information with that third party, and they may use it for their own purposes and in accordance with their own policies.
The Company may alsodisclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to respond to court orders or other legal processes. The Company may disclose Personal Data to law enforcement agencies, third-party rights owners, or others if we believe in good faith that the disclosure is reasonably necessary to protect the rights, property, or personal safety of our users or the general public. The Company will however not share your personal information otherwise than in terms of this policy.
Business Transfer
In the event that the Company or our assets are merged with or acquired by another business entity, we and our affiliates may share or sell some or all of your Personal Data with that entity. In such a transaction, the other business entity (or the new combined entity) will be required to adhere to this privacy policy regarding your personal information. The Company shall provide an intimation of such merger to you through our website and/or in accordance with law.
Security Precautions
The Company have implemented reasonable measures to safeguard the Personal Data stored in our databases. These measures aim to prevent unauthorized access, maintain appropriate use, and ensure accuracy. Additionally, data transmitted in association with our online store is encrypted and secured using SSL, following the international standard ___________________. The Company prioritizes the security of your information. Please note that our retention agency holds an ___________________ certificate.
Transfer of Data to Other Countries
The Company, our affiliates, and third parties who may receive your personal information are located in India and are bound to adhere to the privacy representations outlined in this Privacy Policy under the applicable laws of the country. If any data transfer occurs to another country, after obtaining the consent from the user and in accordance with law, the Personal Data will be subject to the legal protections applicable in that specific country.
Choice/Opt-Out
The Company offers all users the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, and in general, after creating an account.
If you wish to remove your contact information from all the Company’s lists and newsletters, please visit:_____________ and opt out as per the prescribed procedure.
Policy Change
Our Privacy Policy may be updated periodically. The Company endeavors to always uphold your rights under this Privacy Policy by obtaining your explicit consent as and when necessary. Any changes to the privacy policy will be posted on this page, the Company will provide a more prominent notice (which may include email notification for certain services) regarding the privacy policy changes. The Company will also maintain previous versions of this Privacy Policy in an archive for your reference. The Company encourages you to periodically review our Privacy Policy, other terms and periodic information provided by us to stay informed about how the Company are using the information the Company collects. All such changes once posted/ published on the Company’s website shall be binding on you.
Your Comments
The Company appreciates your feedback. If you have any questions or comments about our privacy policies, please don’t hesitate to contact the Company by emailing at support@dotinkart.com .
Our Rights
The Company reserves the right to electronically monitor areas of the Platform and may disclose any Content, records, or electronic communications (i) to comply with any law, regulation, or government request, (ii) if such disclosure is necessary or appropriate for the operation of the Platform, or (iii) to protect our rights or property, as well as the rights of users, sponsors, providers, licensors, or merchants.
The Company is not responsible for screening, policing, editing, or monitoring such Content. If the Company receives notice of allegedly infringing, defamatory, damaging, illegal, or offensive Content, the Company may investigate the allegation and, at our sole discretion, determine whether to remove or request the removal of such Content from the Platform. The Company may terminate or suspend your access to all or part of the Platform without prior notice for any conduct that the Company, in our sole discretion, believe or suspects violates applicable laws or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or the Company. As customer service is of utmost importance to our business, the Company reserves the right to refuse selling products to you if it reasonably appears that you intend to resell the products. Additionally, the Company reserves the right to limit the quantities of items purchased by each customer.
Your Duties (i.e., the User)
You shall perform the following the duties-
- You shall comply with the provisions of all applicable laws for the time being in force while exercising rights under the provisions of this act;
- You shall ensure that you shall not impersonate another person while providing his/her/their personal data for specific purpose;
- You shall ensure that you do not suppress any material information while providing his/her/their personal data for any document, unique identifier, proof of identity or proof of address issued by the State or any of its instrumentalities;
CHILDREN
The Company’s website is not intended for individuals under the age of 18, and the Company does not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years old, you may browse our website, but please refrain from providing any personal information. If the Company becomes aware that the Company have inadvertently received personal information from a visitor under the age of 18 on our website, the Company will delete the information from our records. The Company does not direct the Platforms to, nor knowingly collect any personal information from children under the age of Eighteen. The Company collects such data on minors only with the consent of the parents and/or guardians.
HOW LONG DO WE KEEP YOUR INFORMATION?
The Company will only keep your Personal Data for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When the Company have no ongoing legitimate business needs for specified purpose to process your Personal Data or till You continue to have a valid registration on the Website or use the Website whichever is later, the Company will either delete or anonymize it, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then the Company will securely store your Personal Data and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
The Company have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Data we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although the Company will do our best to protect your personal information by updating out system, the transmission of Personal Data to and from our Platform is at your own risk. You should only access the services within a secured environment.
LIMITATIONS ON LIABILITY
- You assume all risks associated with dealing with other users with whom you come in contact through this site. The Company expects that you will use caution and common sense when using this site.
- The Company will exercise all reasonable efforts to safeguard the confidentiality of our users’ personal information. The Company shall not be liable for unauthorized disclosure of personal information due to no fault of ours including, but not limited to, errors in transmission and unauthorized acts of our employees, staff and/or third parties.
- You understand and agree that any dispute over privacy is subject to the terms and conditions of this privacy policy and as per jurisdiction set out in the Terms of Service. You agree that our liability to you in respect of any loss or damage suffered by you for any breach of this privacy policy or for any reason whatsoever related to the use of the Platformshall not exceed Rupees Two Thousand.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, email us at support@dotinkart.com .
GOVERNING LAW AND JURISDICTION
This policy is framed as per the Applicable Laws, Rules and Regulations of the Republic of India. The place of jurisdiction shall exclusively be in Mumbai.
YOUR CONSENT
By accepting these policies and/or providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy. This includes, your consent for sharing your information as outlined in this privacy policy.
If you believe that any information the Company holds about you is inaccurate or incomplete, please contact us as soon as possible at the above address. The Company will promptly correct any information found to be incorrect. When you access/ visit our Platform, you are notified that this privacy policy is part of the terms and conditions for use of our Platform and when you consent to using the Platforms/Website, you accept the terms hereof and the use by the Company of the personal information that you provide. The Company will erase your Personal Data upon You withdrawing your Consent as soon as it is reasonably possible to make such deletion.
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