FAQs
Find answers to common questions about our products, services, payments, and shipping. Need more help? Contact our support team!
How do I register as a vendor?
To register as a vendor, click on the “Sell with Us” or “Register as Vendor” button on the homepage. Fill in your business details, such as your company name, GST number, bank account details, and other required information. Once you submit the form, you’ll receive a confirmation email, and your account will be set up.
Do I need a GST number to sell? And Enrolment ID
Yes, in India, you are required to have a GST (Goods and Services Tax) number to sell on the platform. GST registration is mandatory for businesses with a turnover above a specified threshold or those selling goods/services. And if you don’t fall under GST you have to register for Enrollment ID.
What are the eligibility criteria for becoming a vendor?
To become a vendor, you need to have:
- A valid GST number or Enrollment ID
- A business bank account or Savings Account
- A registered email or a phone number.
- AYUSH certification for selling Herbal and Ayurvedic products.
- Compliance with our vendor policies and guidelines.
What kind of products can I sell?
You can sell a wide variety of products, including clothing, home goods, beauty products, and more. Please ensure that your products comply with our marketplace’s product listing and quality guidelines.
How do I list my products?
First, you need to register and then complete the verification process.After approval, you will have the option to simply add product details such as title, description, pricing, images, and stock availability. Make sure to follow the product listing standards to enhance your visibility.
Do you charge any fees to sell on the platform?
Yes, there are various fees, including commission on sales and transaction fees
How do I manage inventory and orders?
You can manage your inventory and track orders through the vendor portal. We provide tools to help you update stock levels, process orders, and handle returns and exchanges.
How do I set the price for my products?
You can set your own pricing for products. However, please keep in mind that there may be price guidelines or minimum price requirements based on category and competitive factors.
What payment options do customers have?
Customers can pay through various options, including credit/debit cards, net banking, UPI, and cash on delivery (COD), depending on the payment options enabled by the platform.
How do I receive payments?
Payments are typically transferred to your registered business bank account after deducting fees, returns, and other applicable charges. The transfer process is done according to the payment cycle outlined in your vendor agreement.
What happens if a customer returns an item?
If a customer returns an item, it will be processed according to our return policy. The product will be returned to you, and you may need to provide a replacement or issue a refund. Ensure that you comply with the platform’s guidelines.
How do I handle customer feedback and reviews?
Customer reviews and ratings can be managed through the vendor dashboard (Review). It’s essential to maintain high-quality products and customer service to ensure positive reviews and feedback.
How do I track my sales and performance?
You can access detailed reports on sales, revenue, and performance metrics through the vendor dashboard. This includes insights into your best-selling products.
How do I handle disputes or issues with buyers?
If any disputes arise, the platform provides a mediation process to help resolve conflicts between vendors and buyers. Be sure to communicate effectively and resolve issues in line with the platform’s policies.
Are there any restrictions on products I can sell?
Yes, some categories of products are restricted (e.g., alcohol, tobacco, hazardous products). Make sure your products comply with our restricted product guidelines and Indian laws.
How can I get support if I have issues with my vendor account?
You can contact our customer support team via email at support@dotinkart.com. (Monday-Friday) (11:00 am to 6:00 pm)
How do I close my vendor account?
You may have to send us request on our email support@dotinkart.com. Please ensure you fulfill all pending orders and financial obligations before closing your account.
How can a vendor update his/her verification details?
If you need to update your verification details, just send us an email at support@dotinkart.com. We’re here to help!
How can I temporarily hide my account?
To temporarily hide your account, please send your profile details (username) along with the start and end dates to our email support@dotinkart.com 48 hours in advance.
How do I place an order?
Simply browse through our website, select the products you want to purchase, and click on “Add to Cart.” Once you’re done shopping, proceed to checkout, fill in your shipping details, and complete your payment to confirm your order.
What payment methods do you accept?
We accept a wide range of payment methods, including credit/debit cards (Visa, MasterCard, UPI, net banking, wallets (Paytm, PhonePay, etc.), and Cash on Delivery (COD) for select products.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for most order (500 rs Minimum). You can choose this option during checkout, but availability may vary depending on your delivery location.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number. You can use the tracking link provided to check the status of your delivery.
How do I cancel my order?
- Orders can be cancelled before they are shipped. Please go to your Orders > View Orders > Cancel Order. If the order is already shipped, you can inform the delivery person that you are refusing the package.
How do I return an item?
We have a 7 days return from the date of delivery, policy depending on the product category. To initiate a return, go to your Return/Refund under Dashboard, select the product, and choose “Return.” Follow the instructions to schedule a pick-up.
Will I get a full refund if I return a product?
Yes, you’ll receive a full refund for the returned product if it meets the return policy criteria. Refunds will be credited to your original payment method depending on the payment method used.
Are there any shipping charges?
Shipping charges depend on the product and delivery location. Some orders may qualify for free shipping, while others may incur a delivery fee. The shipping cost will be shown at checkout before you finalize your order.
How long will it take to receive my order?
Delivery times vary based on your location and the type of product ordered. Typically, orders are delivered within 2-5 business days, but it may take longer for remote or non-metro areas. You’ll receive an estimated delivery date at checkout.
How do I use discount codes or coupons?
If you have a discount code, enter it in the “Add Coupon Code” field at checkout and click “Apply.” The discount will be reflected in the total amount before payment.
Can I change my delivery address after placing an order?
Yes only if the order has not been shipped yet.
How do I know my order is confirmed?
After placing your order, you will receive an order confirmation email with the order details. Once your order is shipped, you will also receive a shipping confirmation with tracking information.
Can I purchase items in bulk or for wholesale?
Yes, we offer bulk and wholesale buying options for select products. Please contact our customer support team suppport@dotinkart.com.
How do I know my size for clothing or footwear?
We provide size charts for all clothing and footwear products. You can find the size chart on the product page. If you’re unsure, we recommend checking the vendor’s specific size guide for more accuracy.
Can I request a specific delivery time?
While we cannot guarantee a specific delivery time however delivery person will attempt delivery thrice and mostly they will call before attempting delivery.
How do I contact customer support?
- You can contact our customer support team via email at support@dotinkart.com.
- (Monday-Friday) (11:00 am to 6:00 pm)
How do I update my account details?
- You can update your account information, such as your address, payment method, or personal details, by logging into your account and navigating to the “Account Settings” section.
Payment
Pay securely via Card/Wallet/UPI
Return/Exchange
Within 7 days for Return/Exchange
Support
Always here for you, 24/7 assistance.
Packaging
Packaging Excellence, Delivered
